Terms and Conditions

These Terms govern the deployment and use of Tvara’s AI Sales Agent, designed to automate key sales workflows such as lead generation, proposal drafting, communication automation, CRM integration, and workflow management. The Services may include integrations with third-party platforms and require secure handling of client data.

2.1 Tvara will provide:

• B2B lead generation and enrichment.
• Proposal, document, and email automation.
• CRM integration and data syncing.
• Workflow automation for approvals, follow-ups, and notifications.

2.2 The Service may involve:

• Hosting and managing the Sales Agent on Tvara’s infrastructure.
• Integration with external systems as needed for business operations.

2.3Tvara will provide configuration, support, and periodic updates to maintain and improve service functionality.

4.1All rights to Tvara’s proprietary systems, software, models, and workflows remain with Tvara.

4.2Tvara grants the Client a limited, non-exclusive, non-transferable license to use the AI Sales Agent for internal business operations during the subscription term.

5.1 Tvara will:

• Process Client data solely for service delivery purposes.
• Not sell or rent client data to third parties.
• Implement appropriate technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction.

5.2Clients retain full ownership of their data.

5.3Both parties agree to comply with all applicable data protection and privacy laws.

5.4Where integrations require access to certain account information (such as email, calendar, or contact data), this access will only be used to perform the specific, user-initiated tasks described in the Service Agreement.

6.1Fees for setup, subscription, and support will be as agreed in the Service Order.

6.2Payments are due within the agreed period from the invoice date.

6.3Late payments may result in service suspension.

7.1Some functionalities may depend on external APIs or platforms.

7.2Availability or functionality of such integrations may change without notice; Tvara is not responsible for disruptions caused by such changes.

7.3Any permissions granted for integration will be limited to the scope necessary to perform the intended functions.

8.1This Agreement remains effective for the term specified in the Service Order unless terminated earlier.

8.2Either party may terminate with 60 days’ written notice.

8.3 Immediate suspension or termination may occur for:

• Material breach of these Terms.
• Non-payment beyond the agreed period.
• Misuse of the system or violation of applicable laws.

9.1Tvara’s total liability will not exceed the total fees paid by the Client in the preceding 3 months.

9.2Tvara shall not be liable for indirect, incidental, or consequential damages, including loss of data, profits, or opportunities.

Both parties agree to keep all non-public information confidential and to use such information solely for fulfilling obligations under this Agreement.

11.1This Agreement is governed by the laws of India.

11.2Disputes shall be resolved by binding arbitration in Bengaluru under the Arbitration and Conciliation Act, 1996.

Tvara may update these Terms with prior written notice. Continued use of the Services after notice constitutes acceptance of the updated Terms.

• Clearly describing what data is collected, how it is used, and why it is required.
• Ensuring that data access is proportional to the services provided.
• Honoring client requests for data deletion where legally permissible.